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Responsibilities

Manage inbound and outbound calls in a timely manner

Identify customers’ needs, clarify information, and provide tailored solutions and alternatives

Seize opportunities to sell products as and when they arise

Build sustainable relationships and engage customers by going the extra mile

Maintain proper record of all conversations in a comprehensible  

Meet personal/team qualitative and quantitative targets

 

Requirements

Intermediate/A levels (at least)

Previous experience in a customer support role

Strong phone and verbal communication skills along with active listening

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

 

Skills


MS Excel

Call Center Administration

MS Word

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